Shipping policy

Where We Ship From

Every For Tiny Pets order ships directly from our own warehouse in the United States. We pack and ship everything ourselves — no overseas dropshipping, no month-long waits.

Order Processing Time

We dispatch orders within 24 hours on business days (Monday through Friday, excluding US federal holidays). Orders placed on weekends or holidays are processed the next business day.

Shipping Methods and Rates

Available carriers, shipping speeds, and rates are shown at checkout and depend on your delivery address and the items in your cart. Choose the option that works best for you before completing your purchase.

Delivery Estimates

Delivery time depends on the shipping method you select and your location. The estimate shown at checkout is provided by the carrier and begins once your order leaves our warehouse. While carriers deliver on time in the vast majority of cases, delivery estimates are not a guaranteed delivery date, and occasional carrier delays (weather, peak season) are outside our control. If your package seems stuck, email us — we will help.

Order Tracking

As soon as your order ships, we email you a tracking number so you can follow your package door to door. If you do not see the shipping confirmation within one business day of ordering, check your spam folder, then contact us at contact@tinyforpets.com.

Shipping Address Accuracy

Please double-check your shipping address before placing your order. We ship to the address exactly as entered at checkout and cannot reroute a package once it has left our warehouse.

If you notice an address error, email contact@tinyforpets.com immediately with your order number. If your order has not shipped yet, we will correct it.
If a package is returned to us because of an incomplete or incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipping to a corrected address.

PO Boxes and Military Addresses

Some carriers cannot deliver to PO boxes or APO/FPO/DPO addresses. If you are shipping to one of these, please select a USPS option at checkout when available, or email us before ordering and we will confirm the best method.

Lost or Delayed Packages

If your tracking shows no movement for several days, or your package is marked delivered but has not arrived, email contact@tinyforpets.com with your order number. We will open an inquiry with the carrier and work with you to resolve it — you will not be left chasing a carrier on your own.

Damaged in Transit

If your order arrives damaged, email us photos of the item and packaging within 48 hours of delivery and we will send a free replacement or issue a full refund. Full details are in our Return & Refund Policy.

International Orders

We currently focus on shipping within the United States. If international shipping options appear at checkout for your address, please note that any customs duties, import taxes, or brokerage fees charged by your country are the recipient's responsibility, and delivery estimates do not include time in customs.