Refund policy

Our Promise

We want you and your pet to love what you ordered. If something is not right, you have 30 days from the day your order is delivered to return it. No restocking fees, no runaround.

Return Eligibility

To be eligible for a return, your item must be:

Returned within 30 days of the delivery date shown on your tracking
Unused and in the same condition you received it
In its original packaging

Please have your order number handy — it is in your order confirmation email and it is all the proof of purchase we need.

How to Start a Return

Starting a return takes one email:

Email us at contact@tinyforpets.com with your order number and the item you would like to return.
We will reply with simple return instructions and the return shipping address.
Ship the item back to us. Unless the return is due to our error (a damaged, defective, or incorrect item), return shipping costs are the customer's responsibility. We recommend using a tracked shipping method, since we cannot refund items that never arrive back to us.

Please do not send a return without emailing us first — packages sent without prior contact may be delayed or unable to be processed.

Refunds

Once your return arrives at our warehouse, we will inspect it and email you to confirm your refund. Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.

If more than 10 business days have passed since we confirmed your refund and you still do not see it, check with your bank first, then email us at contact@tinyforpets.com and we will track it down.

Exchanges

Want a different item instead? The fastest way is to return your original item for a refund and place a new order. If you would rather exchange directly, email us at contact@tinyforpets.com and we will arrange it, subject to available stock.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or is not what you ordered, we will make it right at no cost to you:

Email contact@tinyforpets.com within 48 hours of delivery.
Include your order number and clear photos of the item and the packaging.
We will send a free replacement or issue a full refund — your choice. In most cases you will not need to ship the damaged item back unless we ask for it.

Clearance and Sale Items

Clearance and discontinued-line items are covered by this same policy. You have the same 30 days from delivery to return them — a deal should never mean a downgrade in service.